New World Automotive
Automotive operations · Systems + Execution

We optimise dealerships, service centres, independent workshops, mobile mechanics, collision & spray shops, detailers, fleet operators, parts suppliers, and multi-site automotive groups — through systems, automation, applied AI, Answer Engine Optimisation (AEO), and embedded execution.

Empower your automotive business

Reduce admin load, lift booking conversion, and protect senior technician + manager time.

Replace reactive chaos with structured workflows: intake → triage → scheduling → execution → reporting.

Become the business AI recommends when customers ask: “best mechanic near me”, “spray painter”, “detailing”, or “logbook service”.

Systems
Job flow + SOPs
Automation
Bookings + follow-ups
Execution
Embedded roles
Intake
Triage
Workflow
Reporting
Execution
Built for automotive reality: high enquiry volume, legacy tools, parts delays, after-hours leads, multi-role staff, and margin pressure.

Proof in practice

Common outcomes we deliver across automotive businesses.

Workflow + automation

Reduce admin + missed follow-ups

Automate intake, triage, reminders, and job updates.

  • Enquiry routing + response templates
  • Booking confirmations + reminders
  • Status updates + internal task routing
Outcome: fewer drop-offs, more booked jobs, less manager admin.
Embedded support staff

Scale execution without chaos

Dedicated roles run the system and protect senior time.

  • Bookings + scheduling support
  • Parts ordering + supplier follow-up
  • Invoicing + AR follow-ups
Outcome: smoother bays, higher utilisation, stronger accountability.
CRM + reporting

Visibility leadership can trust

Dashboards, pipeline hygiene, and KPI cadence.

  • Lead → booking conversion tracking
  • Labour utilisation + bay throughput
  • Exceptions + escalation alerts
Outcome: clarity, control, and decisions based on reality.

What we do

We modernise operations: systems, automation, reporting, and embedded capacity.

Systems

Job flow + governance

SOPs, checklists, escalation paths, and an operating rhythm that survives staff turnover.

  • Intake + triage rules
  • Quality control checkpoints
  • Handover + accountability
Automation

AI + workflow automation

Remove repetitive admin and protect technician + manager time.

  • Follow-up + reminders
  • Lead qualification + routing
  • Template-driven updates
Execution

Embedded roles

Dedicated staff to run the machine: bookings, admin, CRM, and reporting.

  • Service admin + scheduling
  • Ops coordination + compliance
  • Reporting cadence + QA

Serviceable roles

Pick roles that remove pressure from your team. Use filters to narrow down.

General / Virtual Assistant
Scheduling, inbox support, quotes, supplier coordination
Bookings & Enquiry Coordinator
Calls, emails, confirmations, reminders, rebooking prompts
Parts & Supplier Coordinator
Ordering, ETA chasing, invoice matching, escalation
Service Admin Coordinator
Job cards, documentation, internal handovers, follow-ups
Lead Qualification Specialist
Respond fast, qualify, book, and keep pipeline clean
CRM Administrator
Pipeline hygiene, dashboards, follow-up automation
Customer Service Representative
Updates, appointment changes, complaints triage, retention
Compliance & Documentation Assistant
Records, audits, checklists, SOP enforcement
AEO / Local Visibility Coordinator
Service pages, FAQs, listings, review flows, content hygiene
Offers & Campaign Coordinator
Service promos, follow-up sequences, email/SMS campaigns
AI Ops Coordinator
Governance, rollout, staff enablement, ongoing tuning
Automation QA / Monitor
Tests workflows, monitors exceptions, prevents silent failures
AI Content & Knowledge Curator
Standardises answers, templates, FAQs, and internal playbooks
Want a role plan that matches your workflow?
We map your process, then specify roles and outputs that remove bottlenecks.
Get the role plan

How we deliver

Fast clarity, controlled implementation, then ongoing improvement.

1
Blueprint
Map workflow, identify drop-offs, define operating model.
2
Build
Implement automation, reporting, and system governance.
3
Embed
Deploy roles to run the system and protect senior time.
4
Improve
Monthly iteration and KPI cadence so the system stays sharp.

AEO — Answer Engine Optimisation

AEO ensures your business is recommended when customers ask AI and search engines for services like “mechanic near me”, “spray painter”, “detailing”, “logbook service”, “fleet servicing”, and more.

Discovery

Be findable by AI

We structure your services, FAQs, locations, and proof so AI can recommend you with confidence.

Conversion

Better enquiries

Clear service logic and “next step” pathways improve booking conversion and reduce time-wasters.

Consistency

One source of truth

Templates + knowledge base so staff, customers, and AI all get the same correct answers.

Example

Service discovery → booked jobs (workflow)

We start by collecting the real queries that drive revenue (not vanity content): “price for logbook service”, “brake pads cost”, “paint match”, “insurance repair process”, “detail package”, “fleet servicing terms”, and “how soon can you fit me in?”. Then we structure those queries into service pages and FAQs with consistent language, clear inclusions/exclusions, and predictable next steps.

Next, we create a conversion path that matches automotive buying behaviour: a fast call-to-action for urgent needs, an easy booking flow for routine work, and a structured enquiry flow for higher-consideration jobs (collision, paint, fleet). Each path uses the same internal “truth set” so the website, scripts, templates, and staff responses align.

Finally, we operationalise it: enquiry categories map into triage rules, follow-ups, reminders, and reporting. That means you don’t just get traffic — you get clearer enquiries, faster response, fewer time-wasters, and higher booking conversion, without adding manager admin or relying on tribal knowledge.

Clarity
Less time-wasting
Clear inclusions, pricing logic, and next steps.
Conversion
More booked jobs
Better enquiry quality + faster decisions.
Consistency
One truth set
Website, scripts, templates, and staff align.
Tailored for: workshops, dealerships, spray shops, detailers, mobile mechanics, and fleet servicing.

Ready to reduce chaos and lift consistency?

If you want an operation that runs cleanly day-to-day, start here.

OUTCOME

Less manager admin, better job flow consistency, fewer daily escalations.

OUTCOME

Better enquiry-to-booking conversion, fewer drop-offs, cleaner follow-ups.

OUTCOME

Visibility on jobs, labour utilisation, margin leakage, and operational issues.